Call us (Mon-Fri 08:00-17:00 CET): +359 2 4890885

Questions and answers about skiing and snowboarding in Bansko

Because this saves you time and cash! Our online prices are up to 60-65% lower than ski service prices in the resorts. On the other hand, if you have everything booked already you won’t have to wander among the numerous overpriced shops or queue for hours, but will only need to meet our representative, who will give you the ski/snowboard packs you have ordered. We need your data well in advance to prepare your services. Once in Bansko, you can not take advantage of the online rates. They need to be booked in advance!

Compare below some of our prices for 2012/13 with the official resort rates:

 

Adult Rates – 6-day packages Our price Price on the spot You save
EUR EUR EUR %
Lift pass + skis, poles and boots 199 221 22 11,06%
Full ski pack 239 361 122 51,05%
Full snowboard pack 267 341 74 27,72%
Children Rates – 6-day packages Our price Price on the spot You save
EUR EUR EUR %
Lift pass + skis, poles and boots 122 140 18 14,75%
Full ski pack 157 258 101 64,33%

Our ski shop (Ski & Board Traventuria) is located just in front of the Gondola (see a map here). It is at the northern border of the Gondola Parking Lot (Nayden Gerov St.). We are located at the Pirin Palace Hotel (by the side of Euphoria Bar). In case you have booked transportation with us, our drivers will drive you by to show you the exact location. If you have arrived earlier, we advise you to come by and visit us, that will save you a lot of hassle from the first skiing day.

1: Please complete your reservation online, choosing the first date of skiing, the type of the package, and followed by assigning ski/snowboard services to each particular name from your party, your address in Bansko and a phone number of yours just in case.
2: During the ski package booking you can book a return group transfer under the name of the first passenger on the list, with a 10% deduction applied from our semi-private transfer rates.
3: You will immediately receive an automatic confirmation from our reservation system at the email address used during the booking process, incl. an invoice (payable by bank transfer or online by credit card via our secure system for online payment, (processed by Realex Payments and settled by EMS Card), our booking conditions and ski/snowboard fitting instructions. Using the login details in this confirmation email you can access your reservation online anytime if you wish to make amendments, to pay by card, to cancel it and so on. Note that the extended/upgraded packages are partially or fully payable on the spot, so please bring enough cash or a valid credit card with you on the first fitting day, when you will be required to pay the balance.
4: Mind the details inside the “Important Instructions” file you have received at the time of booking, incl. the contact details of our local representatives.
5: No photo is needed for the lift passes.
6: If you are booking airport transfers only, note that you need to make one reservation for each direction, while including your full flight details and correct address/hotel name in Bansko or the area.

1: You will have to come to our ski shop in Bansko (see a map here) in the time slot you have chosen during the booking process. Please remember the booking confirmation number (can be shown on mobile device as well, or printed) .
2: Upon presentation of your booking confirmation to the ski rep, you will receive an envelope with your ski packs, which will consist of (depending on your purchased items) lift passes, vouchers for ski/snowboard equipment, ski/snowboard school, ski evening and a customer card; please check if the contents of the envelope correspond to your order and if there are any discrepancies please talk to our rep immediately; if you have booked ski/snowboard equipment please fill in the customer card accordingly before ski fitting; Note that even the most basic ski/snowboard packages including tuition can not be used any later than 10:00 on the first skiing/snowboarding day as ski/snowboard classes will already be underway and cannot be joined later. This means (based on the Gondola queue) that you need to be ready with the ski fitting between 07:30 and 09:15 and leave enough time for the queue and the Gondola ride itself to the ski pistes (30min).

1: When you have completed your customer card inside the ski shop, first choose your boots and then give your ski equipment voucher along with your customer card to the staff who will assist you with the ski fitting; the bottom part of the customer card (with the barcode) is your ticket for the ski/snowboard equipment, so please don’t lose it and keep it dry!!!
2: Don’t leave your equipment unattended! Please note that stolen equipment has to be paid for even if you provide as a substitute someone else’s equipment instead!

1: The meeting point  for the ski and snowboard schools is at the top station of the cabin lift, at the ‘Meeting point’ sign. Newcomers are assigned to different groups according to their skill level until 10:00 every day. The ski school runs between 10:00 and 12:00 and then again from 13:00 to 15:00. Snowboard schools run between 10:00 and 12:00.
2: Lunch breaks are between 12:00 and 13:00. Food is not included, so you can use one of the local restaurant to grab a sandwich, or eat your own lunch pack.
3: If you intend to join the ski/snowboard school later than normal please speak with the ski teacher the day before and arrange details directly with him/her
4: When your package has started already, ski tuition and equipment cannot be changed with snowboard tuition and equipment (and vice versa). We do offer superior packages, where changing of skis and snowboards (or different brands among them) is possible every day. However if you have booked a package with tuition, this cannot be changed from ski to snowboard or vice versa. In this case you’d better book a 3-day ski pack followed by a 3-day snowboard pack. Contact our office staff for details.

The booking confirmation (considering your order has been paid as per the payment deadlines mentioned inside) you have received in your email at the time of booking is all you need to present to our representative. Read carefully the details inside the “Important Instructions” file you have received at the time of booking.

Generally yes, but the on-spot rates will certainly be higher and always subject to availability! Further to that you should consider a lot of time lost for negotiating and queuing on different places for lift passes, equipment hire, lessons etc. The pre-booked services we sell help us to maintain very low price levels. If you only need to hire equipment, helmets, goggles or clothes you are welcome in our ski shop to make your choice on the spot.

All ski and snowboard packages we offer, including a lift pass, also include mountain insurance (valid for the ski official runs only, but not for off-piste skiing!), which in case of injury covers your transportation down to the medical centre and a doctors check, but not any further treatments (which is normally covered by your common medical insurance). We do advise however our customers to come prepared with extensive winter sports insurance, which will also cover any further expenses if your injury needs medical treatment. For this purpose we recommend World Nomads.

It depends on what you have booked in terms of equipment quality. Some packages and supplements allow you to change skis, snowboards and even different brands every day. However packages, where group tuition is also involved, do not allow tuition itself to be changed between ski and snowboard (or vice versa). In this case you may consider booking a ski package with tuition, followed by a snowboard package with tuition. Check details with our office staff.

At Ski & Board Traventuria you will find the best selection of winter sports equipment for hire: more than 600-700 pairs of skis and snowboards, new models of ski boots, helmets and goggles produced by Head, Nordica, Fischer, Rossignol, Stockli, Dynastar, Elan, Dalbello, Alpina, Burton, Nitro, Imperivm, Nevica and more. Our helmets and goggles are produced by Alpina, Elan and Head according to the latest safety requirements. The choice of brands (and age of equipment) will be dependent on the packages you have booked (which will reflect on the ski shop where you will get fitted).

It depends on what you have booked in terms of equipment quality. Some packages allow you to leave the boots or skis only, while others allow you to leave all of your equipment (incl. boot drying) for a small fee. Please be very careful to take always your pair of skis and not someone else’s, as in this case your pair will be considered missing and you will have to pay for it as per the official prices on the spot (even though you have returned a pair of the same skis, which are not yours!). Ski lockers, incl. boot drying, can also be booked at Ski & Board Traventuria by clients, carrying their own equipment.

American Express cards can be used via PayPal to make your reservation online. Note, there is no additional charge of using PayPal (American Express), compared to other credit cards. Once at the shop in Bansko, we accept American Express,  Visa and MasterCard.

Yes, we do, locally at our shop Ski & Board Traventuria. There is no need for reservation in advance. We have a selection of ski jackets and pants for rent. Sizes vary from child 3 yrs to XXL. Also a variety of goggles and helmets are available. Very few ski shops in Bansko offer ski clothes for rent. We have heard stories of very old ski jackets for hire, which have been used as jackets by ski instructors for several years. The clothes we rent out have never been used for something different.
We consider those items to be of personal use, and since we do not have an effective way of disinfection, they are only available for sale locally, at our shop Ski & Board Traventuria. We have a selection of items for all classes and wallets. Starting from generic brands, to the top level of Salomon, Craft and Nordica or the Swiss-made gloves of Zanier.

We use Ulen ski school, which employs some of the best of Bulgaria’s ski and snowboard instructors. Depending on your language, there groups with tuition in English (most of them), Russian and Greek (not guaranteed). For private lessons we may also use some of the local ski schools.

Kids up to 4 years old use the lifts free of charge. Only kids between 7 and 12 years (but younger than 12) can take advantage on our child rates for ski school (although we do offer equipment hire for children as young as 5 years old as well). For kids between 4 and 7 years you can refer to The Junior Ski Club, which can only be booked on the spot at the lower Gondola station. The Junior Ski Club is open daily from 09:00 to 16:30 and is located right by the slopes, at the top of Gondola lift. The program includes snow-play, ski-equipment, daily 1-2 hours tuition “first steps on ski” as to teach and improve skiing, lunch and all-in atmosphere, where the accent is on fun; free lift pass. The prices are from 30.00 Euro for one day to approx 180.00 Euro for 6 days. Kids, who are to be booked in the Junior Ski Club should obtain a document from the lower Gondola lift station (the office of Ulen), allowing them to use the Gondola free of charge in order to get to the upper lift station, where the ski club is located. We have received conflicting feedback about the services of this business. Unfortunately there is no real alternative to this type of on-slope childcare.

Generally, no. Our experience shows, that tuition of children and adults requires a different approach (for example children get tired in a different way), so whenever possible we try adults and children to be split in order to progress faster. Having been said that, please kindly note, that in low season or in exceptional cases, sometimes groups could be mixed, due to ski instructor availability or closure of ski areas. Families, insisting on having a mixed tuition as a closed group (adults+children) should look into booking private lessons.

You can book private ski or snowboard tuition in Bansko with us online. Private tuition gives you a great opportunity to learn the basics or improve your abilities under the guidance of your personal English speaking ski/snowboard instructor.
You can choose between One-to-one, Private Family or Small group tuition. We offer 2-hour, 3-hour and 4-hour tuition with a variety of starting hours for the service.  You can book from one day tuition to up to a 6-day package. For longer periods please contact us well in advance. Prices start from 27 Euro per person.