We, at Ski & Board Traventuria, have always had flexible booking conditions, and in these unprecedented times, we’ve gone one step further with our COVID-19 refund policy, concerning the ski packs booked directly with us. Traventuria is one of the few companies who’ve offered refunds throughout the coronavirus crisis on suspended trips, so we’re a company you can trust. Like many of you may remember, we refunded dozens of thousands of Euros within a week after Bulgaria closed its borders back in March 2020.
For the season 2022/23, for peace of mind, we are offering a
REFUND GUARANTEE FOR ALL SKI/SNOWBOARD PACKAGES!
| CANCELLATION CHARGES IN CASE OF CANCELLATION BY THE CUSTOMER | |||
|---|---|---|---|
| TIME PЕRIOD / PACKAGE TYPE |
> 48hrs | 48hrs – 24hrs | <24hrs (+ no-show) |
| BASIC PACKAGE with CAX protection* |
Cost of CAX protection (not less than 10 EUR p/p) |
100% | 100% |
| BASIC PACKAGE w/o CAX protection* |
Standard terms and conditions apply | 100% | 100% |
| PREMIUM PACKAGE | 4% of the amount paid (not less than 10 EUR p/p) |
Deposit amount (as per invoice) |
100% |
* the CAX (cancellation) protection package is an extra, available while booking ski packs on our website (you will see it during the reservation process)
| CHARGES IN CASE OF CHANGE OF DATES BY THE CUSTOMER | ||||||
|---|---|---|---|---|---|---|
| TIME PЕRIOD / PACKAGE TYPE |
> 48hrs | 48hrs – 24hrs | < 24hrs (+ no-show) | |||
| BASIC PACKAGE with CAX protection* |
Free of charge | 50% | 100% | |||
| BASIC PACKAGE w/o CAX protection* |
Standard terms and conditions apply | 60% | 100% | |||
| PREMIUM PACKAGE | Free of charge | 40% | 100% | |||
* the CAX (cancellation) protection package is an extra, available while booking ski packs on our website (you will see it during the reservation process)
YOU ARE ALSO ELIGIBLE FOR A REFUND IN CASE OF:
1) Complete resort closure as a result of Covid-19: In this case you will be eligible for a refund of the unused part of the ski package (difference of price) minus 10 EUR p/p handling fee.
(Mind that, as a rule, no refund is possible in case of not operational lifts and drags due to bad weather conditions or temporary technical breakdowns/power cuts).
2) Border closure in Bulgaria: If before your arrival Bulgaria closes its borders for passengers, coming from your country, and your travel dates fall into the border closure period, you will be eligible for a refund (minus 4% of the amount paid but not less than 10 EUR p/p)
3) Self-isolation requirements: If before your arrival Bulgaria, or the country you are coming from, introduces self-isolation requirements (either in Bulgaria, or in your country of origin when you go back), and these measures match your travel dates, you will be eligible for a refund (minus 4% of the amount paid but not less than 10 EUR p/p)
REMARKS:
1. Cancellation/change of dates/refund requests are considered valid only if sent in written to info@traventuria.com. Requests verbally advised to our staff (locally or by phone) will not be acknowledged.
2. Time period of 24hrs starts from 08:00 am local time (07:00 CET) 1 day before the first skiing date. Cancellation/date change requests should be received before that time in order to qualify.
3. Time period of 48hrs starts from 08:00 am local time (07:00 CET) 2 days before the first skiing date. Cancellation/date change requests should be received before that time in order to qualify.
4. When changing the booking to a new date, there might be a price difference, which should be paid extra.
5. When changing the booking to a new date, the latter should fall within the same skiing season or the next one at the latest.
6. Only customers, already in the resort, are eligible for a refund in case of complete resort closure.
7. Reasons for cancellation should not be advised by the client, as these will not affect our refund policy.
8. All cancellation/change of dates requests will be treated as per the time when they are received for the first time (and irrespective of how the situation evolves later on).
9. The above conditions are valid for ski and snowboard packs only, and not all-in packages, that include also accommodation! If the latter is booked, all unavoidable expenses caused by the cancelled accommodation will be invoiced to the customer depending on the cancellation conditions as specified by each hotel.
10. Link to our standard terms and conditions HERE
We would highly recommend that you take out additional Covid-19 travel insurance. Many travel insurance policies will no longer cover you as standard if your holiday is disrupted due to Coronavirus. It is important that you check the small print about what is covered before purchasing your policy.